Rollbit Privacy Policy – Your Data, Our Responsibility

Rollbit (rollbit.wine) takes your privacy very seriously. This privacy policy explains what information we collect while you use the Rollbit platform, how that information is processed, and the steps we take to keep your data secure.

By registering on Rollbit or using the platform, you agree to this privacy policy. This policy forms part of our Terms and Conditions and both should be read together. If you disagree with any part of this privacy policy, please refrain from using the Rollbit platform and contact us.

We have published this policy in English for all users in Bangladesh so every member can clearly understand how their data is managed. Rollbit is committed to transparency, and honesty with our users is at the core of everything we do.

Rollbit collects different types of data for different purposes. We only collect what is necessary to provide our services. The categories of data we collect are listed below.

The above information may be collected directly from you (via the registration form), automatically (while you use the site), and through third-party verification services. We never collect sensitive information without your consent.

Rollbit uses your personal data only for specific, legitimate purposes. We never use your information for anything unnecessary. The primary purposes for which we use your data are outlined below.

• Identity information is used to create, manage, and secure your account.
• Payment information is used to process deposits, withdrawals, and other financial transactions.
• Technical data is used to detect suspicious activity and prevent fraud.
• Your gaming habits are monitored to promote responsible gaming.
• Contact information is used to provide customer support and technical assistance.
• To send relevant bonuses and promotional offers (with your consent only).
• Data required to meet legal and regulatory obligations is retained accordingly.
• Anonymous usage statistics are analyzed to improve the overall quality of the platform.

The Rollbit website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience on the site.

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences such as language and settings.
• Analytics Cookies: Collects site usage statistics to help improve the platform.
• Security Cookies: Used to detect fraud and suspicious activity.

You can manage non-essential cookies through your browser settings. However, disabling certain cookies may affect the functionality of some features on the site.

Rollbit never sells your personal data. However, in certain circumstances, information may be shared with trusted third parties.

• Payment processor: Necessary information is shared with payment gateways such as bKash, Nagad, and Rocket to process transactions.
• Identity verification service: With licensed verification providers for the KYC process.
• Legal Authorities: To government authorities in cases of court orders, investigations, or legal obligations.
• Security partner: With specialist service providers for combating fraud and cybersecurity threats.

All third parties with whom we share data are required to comply with our privacy standards. We ensure that they handle your information with the highest level of security.

Rollbit only retains your data for as long as necessary or as required by law. Retention periods vary depending on the type of information.

• Account Information: For the duration your account is active, and up to 5 years after closure.
• Transaction records: Up to 7 years, as required by law.
• KYC Documents: Up to 5 years, in line with regulatory requirements.
• Customer Support Contact: Up to 2 years.
• Marketing Preferences: Until you opt out.

Once the retention period expires, your data is securely deleted or anonymized. You may request deletion of your data; however, certain information may not be immediately removable due to legal obligations.

Rollbit employs industry-leading technical and administrative security measures to safeguard your data. We continuously work to improve our security practices.

• All data is stored encrypted using AES-256 encryption.
• All communications on the website are encrypted using SSL/TLS protocols.
• Two-factor authentication (2FA) is available to secure your account.
• Round-the-clock security monitoring and detection of unusual activity.
• Regular third-party security audits and penetration testing.
• Strict access controls – only authorized staff can view your data.
• Data backup and disaster recovery plans are actively in place.

As a Rollbit member, you have important rights over your personal data. We fully respect and uphold these rights.

To exercise any of these rights, contact our support team. We typically respond to requests within 30 days.

Rollbit strictly prohibits account registration by anyone under the age of 18. We do not knowingly collect any personal information from minors.

• Age is verified at the point of registration.
• In cases of suspicion, documents may be requested for age verification.
• If we become aware that any data belonging to a minor has been collected, it will be deleted immediately.
• Parents or guardians may request the deletion of their child's data.

Rollbit may update this privacy policy from time to time. Changes may be made due to legal requirements, the introduction of new services, or security improvements.

• You will be notified in advance by email of any significant changes.
• The date of any change will always be noted under the "Last Updated" section at the top of this page.
• Continuing to use Rollbit after any changes takes effect means you accept the updated policy.
• Previous versions of the policy are available upon request.

Review this page regularly to stay up to date with the latest privacy policy.

For any questions, concerns, or requests regarding our Privacy Policy, please reach out to our dedicated privacy team. We are committed to resolving your issues promptly and effectively.

• Email: support@rollbit.wine
• Live Chat: Log in to the platform for 24/7 support
• Response time: Typically within 24–48 hours